Terms of Use

FACEmed Ltd Terms and Conditions

New Patient – Telephone Consultation

Whilst telephone consultations are discouraged, we acknowledge that there may be some circumstances when this service may be helpful; particularly for our patients who will be travelling long distances. New patients, seeking advice from a practitioner in a telephone discussion, require a diary appointment of 20 minutes. Patients must be available at the time agreed. A charge of £50 will made for this service which will be payable in advance.

Appointments

Children

We do not treat children or young adults under the age of 18
We would ask that you do not bring children to the clinic as they cannot be left unsupervised in the reception area.
Children will not be allowed to accompany you into the treatment rooms.

Payment

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;

Whilst we undertake to provide excellent service; factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your treatment results and cannot offer refunds if the results achieved fail to meet your expectations or in the event that side effects are experienced.

Feedback

Any feedback is much appreciated, both positive and negative. Feedback is used to review and improve the quality of service. You may submit feedback verbally, in writing, via email, via the clinic website www.facemed.co.uk  

Complaints

We hope that you are happy with your care and treatment and all aspects of your visit to the Centre. However, if your experience did not meet your perceived expectation and you wish to make a complaint please inform us as soon as possible. A copy of our Complaints Policy is available on request.  Any complaints will be responded to promptly and of course in the strictest confidence.

Mobile Phones

Please ensure that your mobile phone is switched off during your visit.

Get in Touch

01268 833680enquiries@facemed.co.uk

FACEmed Cosmetic Medical & Dental Centre, Crays Hill, Billericay, Essex CM11 2XP

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UK Health Centre Registered Save Face Accredited Gold Winner Treatment Adviser Cosmetic Practice Standards Authority

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