Procedures & Treatments

FACEmed Cosmetic, Medical & Dental Centre is seeking a full-time ambitious and motivated Front of House Receptionist and Dental Nurse.

We are a state-of-the-art medical centre based in Crays Hill, Billericay. The ideal candidate will be a team player with excellent communication and organisation skills.

Please see job description below. Applicants please email your CV and Cover Letter to bdm@facemed.co.uk

Salary: DOE

Purpose of the job:

Carry out reception and related front of house administrative duties within the practice and provide clinical support and assistance to dentists, hygienists and patients.

Responsible to:

Registered Manager.

Employment duties:

• Perform a high-quality front of house reception and administration service to ensure patient satisfaction and maximum contribution to practice efficiency, effectiveness and profitability in line with the GDC & GMC guidelines, CQC fundamental standards of practice and local practice policies.
• Perform high quality dental nursing whilst assisting each dentist, hygienist or therapist in all procedures in a safe and effective manner in accordance with the ‘Code of Ethics’ of the British Association of Dental Nurses, the GDC’s ‘Scope of Practice’.
• Follow internal policies and procedures.
• Maintain professional indemnity and registration with the GDC.
• Undertake CPD in line with the GDC guidelines.
• Establish and maintain productive working relationships with all members of the medical, surgical and dental teams. Liaise with the registered manager or office manager on all matters concerning administration, pay and service conditions.
• Take reasonable care for your own health and safety and that of others who may be affected by your acts or omissions at work.

Key tasks:

• Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner.
• Receive and deal with patients and visitors in a pleasant and prompt manner.
• Schedule patient appointments for all departments and in accordance with the practice policies.
• Prepare patient records when necessary.
• Prepare and maintain the clinical environment, including the equipment.
• Keep full, accurate and contemporaneous patient records and ensure that they are stored securely.
• Process dental radiographs.
• Support the patient and your colleagues if there is an emergency.
• Escort patients from the waiting room to the surgery, confirm the patient’s medical history is up to date and communicate to the dentist (hygienist/therapist) any change in medical history or problems that he/she has noted.
• Monitor and maintain stock within the practice as necessary, informing the practice manager and liaising with the dentists {hygienists/therapists) over orders or any shortages of materials.
• Follow all professional ethical guidelines including all rules on confidentiality.
• Maintain and promote patient confidentiality in relation to patient medical history, details of treatment, financial transactions or any conversation overheard.
• Complete laboratory request forms and keep records of all items sent, received and fitted.
• Check that all necessary laboratory work is returned and ready for each session.
• Assist in all clerical and administrative duties as required.
• Report equipment failures or breakages to your manager.
• Attend practice annual training for medical emergencies and CPR.
• Perform other tasks in accordance with additional skills you have developed within the GDC ‘Scope of Practice’.
• Identify your training and development needs and undertake appropriate training to maintain and increase competence in nursing skills by following an agreed CPD programme to comply with the GDC requirements.
• Bring to the attention of your manager any concerns about aspects of the practice, its performance or the performance of others in the practice.
• Attend all practice meetings as requested.
• Perform any other tasks that are reasonably requested by the manager.
• Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints.
• Keep the office, patient’s toilets and reception area tidy and welcoming.
• Assist throughout the practice and perform such other tasks as reasonably requested by your manager.